General conditions

General conditions of sale and delivery of AnimalsPlanet

DELIVERY TERMS:
1. Applicability
1.1 These Terms and Conditions apply to all offers of DierenPlanet and to all agreements entered into with DierenPlanet.
1.2 In addition to these General Terms and Conditions, Additional Terms and Conditions may apply to certain services and/or products if expressly indicated.
1.3 The provisions of these General Terms and Conditions may be deviated from only if expressly agreed in writing, in which case the remaining provisions of these Terms and Conditions shall remain in full force and effect.
1.4 If the Buyer also refers to its terms and conditions, those terms and conditions do not apply unless expressly agreed to in writing by DierenPlanet.
1.5 The internet site of DierenPlanet focuses exclusively on the Dutch market.
1.6 "Buyer" means any visitor to the internet site or any natural or legal person who is or will be in a contractual relationship of any kind with DierenPlanet.
1.7 DierenPlanet reserves the right to adapt these terms and conditions to legal standards of the Netherlands.
1.8 By using the internet site of DierenPlanet and/or placing an order the Buyer accepts these Terms and Conditions as well as all other rights and obligations as stated on the internet site.

1. Offers and formation of agreements.
   2.1 Offers are valid while supplies last. In the case of offers via the Internet site, this will be made known or by telephone, or by fax, or by E-mail.
   2.2 A registered quotation has a validity period of 2 weeks, unless a different period is specified in the quotation.
   2.3 An agreement is established when an order confirmation has been handed to the Buyer by e-mail or mailed to the e-mail address or main address provided by the Buyer.
   2.6 The Buyer and DierenPlanet expressly agree that by using electronic forms of communication a valid contract is concluded as soon as the conditions in article 2.1 and 2.3 are met. In particular, the absence of an ordinary signature does not affect the binding force of the offer and its acceptance. The electronic files of DierenPlanet will, to the extent permitted by law, hereby serve as a presumption of evidence.
   2.7 Information, images, statements made orally, by telephone or by e-mail and statements of applicability in respect of all offers and the main characteristics of the products are as accurate as possible. However, DierenPlanet does not guarantee that all offers and products fully comply with the given information or applicability. Deviations in principle can not give rise to damages and / or dissolution.
2. Prizes.
   3.1 All prices are expressed in Euros, in accordance with legal regulations on the subject, and include sales tax.
   3.2 Special offers are valid only for the period of validity as stated with that offer. This statement is printed or mentioned on the internet site related to that special offer. These periods always correspond to each other.
   3.3 The Buyer owes the price communicated to her by DierenPlanet in her confirmation in accordance with article 2 of these terms and conditions. Obvious (manipulation) errors in the price quotation, such as obvious inaccuracies, can be corrected by DierenPlanet even after the conclusion of the contract.
   3.4 Delivery charges are not included in the price.

Payment
4.1 Orders placed through the Internet site can be paid in the following ways: via prepayment, cash on delivery or IDEAL.
Prepayment is done by transferring the order amount, mentioning the order number, to the Rabobank, account NL96RABO0118078755 in the name of DierenPlanet. After receipt of the payment the order will be processed and the goods shipped.
DierenPlanet may expand payment options in the future. Other payment options will be made known through the internet site or by written communication from DierenPlanet
4.2 In case DierenPlanet has agreed on a term of payment, the Buyer will be in default by the mere expiry of this term.
Payment terms can only be agreed upon in writing under conditions to be set and agreed upon at that time.
4.3 In the event of non-payment or late payment, additional costs shall always be borne by the buyer.
4.4 The Buyer is also liable for all judicial and extra-judicial costs of any nature whatsoever that DierenPlanet has had to incur as a result of the Buyer's non-compliance with its (payment) obligations.
4.5 In case of late payment, DierenPlanet is authorized to terminate the contract with immediate effect or to suspend (further) delivery until the Buyer has complied with the payment obligations in full, including payment of any interest and costs due.

1. Delivery and delivery time.
   5.1 Orders are delivered as soon as possible. In principle DierenPlanet aims to ship orders within 5 working days. Said delivery time is indicative only and is never a deadline. DierenPlanet may post further information regarding delivery times on the internet site or otherwise in writing. Such information is only indicative. The maximum delivery time will be 30 days unless otherwise agreed. Should this delivery time not be feasible we will inform you of this. You then have the right to dissolve the agreement. Already paid amounts will be credited as soon as possible, but within 30 days.
   5.2 If a product that is temporarily out of stock is ordered by the Buyer, an indication will be given of when the product will be available again. Delays will be notified to the Buyer by email or telephone.
   5.3 Deliveries shall be made to the address provided by the Buyer during the formation of the agreement.
   5.4 The risk of loss of or damage to the product that is the subject of the agreement shall pass to the customer at the time when it is legally and/or actually delivered to the customer and thereby brought into the control of the customer or a third party to be designated by the customer.

5.5 Different conditions may apply to deliveries abroad.

1. Exchanges and right of withdrawal
   6.1 The Buyer is obliged to carefully inspect the products (or have them inspected) immediately upon receipt. Agreements with consumer buyers where only electronic communication has been used, the consumer buyer has the right to exercise a right of withdrawal without penalty and without giving any reason within fourteen (14) days of delivery of the product in question, after which he has a further 14 days to return the product.

You will then be credited the full order amount including shipping costs. Only the return costs from your home to the web store are for your own account. These costs are approximately 7.25 per package, for the exact rates please consult the website of your carrier. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all delivered accessories and - if reasonably possible - in its original condition and packaging. To exercise this right, please contact us at [email protected]. We will then refund the order amount due within 14 days of notification of your return provided the product has already been received in good order.

Should the product be damaged or the packaging damaged more than necessary to try the product, we may pass this depreciation of the product on to you. So please treat the product with care and make sure it is properly packaged when returning it.

Product exchange? Would you like to exchange your product? That is no problem at all. You can contact [email protected] for this. However, you bear the cost of returning the product.

I provided an incorrect delivery address

Provided a wrong delivery address by mistake? Please contact us as soon as possible. We will try to change the order for you.

Excluded from this right of withdrawal are products that:

• brought about in accordance with buyer's specifications;
• are clearly personal in nature;
• cannot be returned due to their nature;
• can spoil or age quickly;
• of audio and video recordings and computer software if buyer has broken their seal;
• of newspapers and magazines.

6.2 If the consumer-buyer has exercised the right of withdrawal as mentioned in the previous paragraph, then DierenPlanet will ensure reimbursement within 14 days.
6.3 If the consumer-buyer has ordered a C.O.D. shipment, if it is refused, the shipping costs and the C.O.D. surcharge and administrative costs will be charged separately.

7. Retention of title
   7.1 After full payment, the product is the property of the customer.

1. Warranty and liability
   8.1 DierenPlanet guarantees that the goods to be delivered meet the usual requirements and standards that can be set for them and are free from any defects whatsoever.
   8.2 The proof of purchase serves as proof regarding the warranty.
   8.3 DierenPlanet is never obliged to pay any compensation to the Buyer or others, unless there is intent or gross negligence on the part of DierenPlanet. DierenPlanet shall never be liable for consequential or consequential loss, indirect damage and loss of profits.
   8.5 If DierenPlanet, for whatever reason, is obliged to compensate any damage then the compensation will never exceed an amount equal to the invoice value in respect of the product or service which caused the damage.
   8.6 Notwithstanding the provisions of this article, there can be no warranty if wear and tear can be considered normal and further in the following cases:
   - if changes have been made in or to the product, including repairs that have not been made with the permission of DierenPlanet or the manufacturer; - if the original invoice cannot be presented, has been altered or made unreadable;
   - if defects resulting from use not corresponding to the intended use or improper use;
   - If damage is caused by willful intent, gross negligence or carelessness.
   8.8 The Buyer is obliged to indemnify DierenPlanet against any claim that third parties in respect of the contract may assert against DierenPlanet, to the extent that the law does not prevent the relevant damages and costs from being borne by the Buyer.
   The Buyer is obliged to return the product to DierenPlanet for proper evaluation and handling of the warranty claim. If a complaint is justified DierenPlanet is obliged to deliver an equivalent product if otherwise agreed.
   8.9 In addition to these warranty provisions, statutory warranty provisions remain in effect.
   Any arrangement offered by the company as a warranty does not affect the consumer's rights against the company under the law and the distance contract.
   Any warranty granted by the manufacturer or importer does not affect the rights that the consumer can assert against the company under the law, the remote agreement and the warranty granted by the company.

Force majeure
9.1 In case of force majeure, DierenPlanet is not obliged to fulfill its obligations to the Buyer, respectively the obligation is suspended for the duration of the force majeure.
9.2 Force majeure means any circumstance beyond its control, as a result of which the fulfillment of its obligations to the Buyer is prevented in whole or in part. Such circumstances include strikes, fires, operational disruptions, energy disruptions, non-delivery or late delivery by suppliers or other third parties engaged. Force majeure also includes failures in a (telecommunications) network or connection or communication systems used and/or the unavailability of the Internet site at any time.

1. Intellectual property.
   10.1 The Buyer expressly acknowledges that all intellectual property rights of displayed information, communications or other expressions relating to the products and / or relating to the internet site belong to DierenPlanet, its suppliers or other claimants.
2. Personal data.
   11.1 DierenPlanet will process the data of the Buyer only in accordance with its privacy policy. DierenPlanet will comply with applicable privacy rules and legislation.
3. Governing law and competent court.
   12.1 All offers and agreements are governed exclusively by Dutch law.
4. Links
   13.1 The DierenPlanet site may contain advertisements from third parties or links to other sites. On the privacy policies of these third parties or their sites has DierenPlanet no influence and is not responsible.
5. Your rights
   14.1 You can always ask DierenPlanet what data about you are processed. To this end you can send an e-mail. You can also e-mail to DierenPlanet request improvements, additions or other corrections, which DierenPlanet will process as soon as possible. If you no longer wish to receive information please notify DierenPlanet. Sending information is only done if you have provided your email address.
6. Complaint Resolution
   The entrepreneur has a sufficiently publicized complaint procedure and handles the complaint in accordance with this complaint procedure.
   Complaints about the performance of the agreement must be submitted to the entrepreneur fully and clearly described within 2 months, after the consumer has identified the defects.
   Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed answer.
   If the complaint cannot be resolved by mutual agreement, a dispute arises that is amenable to dispute resolution.
   For complaints, a consumer should first turn to the entrepreneur. If the online store is affiliated with Stichting WebwinkelKeur and complaints that cannot be resolved by mutual agreement, the consumer should turn to Stichting WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. Check whether this store has a current membership through https://www.webwinkelkeur.nl/ledenlijst/. If there is still no solution, the consumer has the possibility to have his complaint handled by the independent arbitration board appointed by Stichting WebwinkelKeur, the decision is binding and both entrepreneur and consumer agree to this binding decision. To submit a dispute to this dispute committee are costs associated that should be paid by the consumer to the committee. It is also possible to submit complaints via the European ODR platform (http://ec.europa.eu/odr).
   A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.
   If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at its discretion, either replace or repair the delivered products free of charge. Do you have a complaint? Take a look at this page for more specific information.
7. Disputes
   On agreements between the entrepreneur and the consumer to which these general conditions relate, only Dutch law applies. Even if the consumer resides abroad.
   The Vienna Sales Convention does not apply.
8. Additional or different provisions
   Additional provisions or provisions deviating from these general conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.

Part of RTwebmedia Web Design and Internet Marketing and Webdesigner Valkenswaard. Operating under trade name TradingPlanet  And Fiver

Contact details

E-mail:
[email protected]

Phone number:
085 808 83 66

Showroom Address
AnimalsPlanet
Elskensakker 12a
5571 SK Bergeijk

Opening hours
By appointment

Chamber of Commerce in Eindhoven
52623122

VAT number
NL001702457B80

Rabobank at Bergeijk
NL96RABO0118078755