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Returns of postal packages after registration via the website or by mail send via PostNL to DierenPlanet, Elskensakker 12a, 5571 SK Bergeijk. The full purchase price will be refunded to your account within 14 days of receipt. Note: Food items cannot be returned. 

Of course, you can also return the products via another carrier, the cost will be for you. If the product is heavier than 30 kilos and/or larger than 175 x 78 x 55 centimeters, we can pick it up from you. You can contact our customer service to schedule a pickup appointment.

You can also return your product on your own initiative without prior notice to our return address as mentioned above. The direct costs for this will then be at your own expense.

Items must be sent back as new in the original packaging. For signs of use, we will determine depreciation based on the condition of the product.

Once the product reaches us it will be processed within 3 days and you will have the purchase amount back in your account within 7 days. The refund will be made through the same process as the payment itself.

Learn more about canceling and returning orders here.

You can download the withdrawal form here